Frequently asked questions

Warranty/Returns

How do I return/exchange my order?


You are welcome to return a product for a refund within 30 days of purchasing as long as the item(s) meet the below conditions. To be eligible for a return, your item(s) must be unused and in a resell-able condition. To arrange a return please contact us with your original order number and reason for the return. Once your item(s) are received and inspected, we will send you an email to notify you that we have received your returned item(s). If the items are in an acceptable condition, a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement. Shipping costs are non-refundable. When returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund returned orders which we don't receive.




Are products under warranty?


YGW Art does not offer warranties on any products. However, some products available through the Service may be covered by a warranty provided by the manufacturer of such products. Such manufacturer’s warranties, if any, may be included with a product when shipped or may be available at the manufacturer’s website. To obtain the benefit of any such manufacturer’s warranty, if any, please contact us so we can liaise you with the applicable manufacturer.





Order/Shipping

When will my order ship?


After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.




How long does shipping take?


For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.




Will I have to pay international taxes/duties?


Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. YGW Art cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.




I need to change something on my order, what do I do?


If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.




Do all items in orders always ship together?


Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we'll ship separately are:

  • snapback hats, trucker hats, dad hats/baseball caps, and visors
  • backpacks
  • jewelry
  • mugs
  • postcards and stickers
  • pillows with stuffing
  • posters
  • framed posters
  • canvas
  • bean bag cases
  • keychains and pet tags
  • water bottles
In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.




What countries do you ship to?


Everywhere except Cuba, Iran, Crimea, Syria, North Korea. Due to Covid-19, our fulfilment center have temporarily stopped shipping to Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen. If you notice we can't ship to you and your country is not in the above list, contact us!