Frequently asked questions
How do I return/exchange my order?
You are welcome to return a product for a refund within 30 days of purchasing as long as the item(s) meet the below conditions.
Are products under warranty?
YGW Art does not offer warranties on any products. However, some products available through the Service may be covered by a warranty provided by the manufacturer of such products. Such manufacturer’s warranties, if any, may be included with a product when shipped or may be available at the manufacturer’s website. To obtain the benefit of any such manufacturer’s warranty, if any, please contact us so we can liaise you with the applicable manufacturer.
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.
How long does shipping take?
For orders shipped from our Europe location to a European destination, shipping can take between 5-10 business days after fulfillment. For orders shipped from our Europe location to non-EU regions, it can be between 10-20 business days.
Will I have to pay international taxes/duties?
I need to change something on my order, what do I do?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Do all items in orders always ship together?
snapback hats, trucker hats, dad hats/baseball caps, and visors
postcards and stickers
pillows with stuffing
bean bag cases
keychains and pet tags
What countries do you ship to?
Everywhere except Cuba, Iran, Crimea, Syria, North Korea. Due to Covid-19, our fulfilment center have temporarily stopped shipping to Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.